From delivery to application, continuously empowering your research.
As a rising XRD (X-ray diffraction) instrument provider, we are committed to creating a stable, efficient, and reliable material structure analysis platform for our customers through leading technology and excellent service. In building our service system, we adhere to the principles of "rapid response, professional support, and continuous companionship," providing full-lifecycle support for every instrument.
Main Unit Warranty: 1 Year
Core Component Warranty: 3 Years
X-ray Tube
Detector
Optional Upgrade Options:
3-Year Warranty for the Entire Unit
5-Year Warranty for Core Components
Life Extension Program for Vulnerable Components
12-Hour Online Service Platform (Standard)
Service requests will be responded to within 2 hours.
On-site arrival within 2–3 business days if necessary.
Real-time work order tracking and status feedback.
Dedicated service group for online Q&A.
7×24 Extended Services (Value-Added)
Night/Weekend Engineer On-Duty Service
Providing Emergency Technical Assistance and Risk Management
Remote Diagnostic Platform (RDS)
Real-time Equipment Operation Data Feedback
Health Trend Monitoring for Optical Tubes/High Voltage/Detectors
Fault Early Warning + Automatic Health Report Generation
Cloud Software Upgrade and Function Module Expansion
Remote Technical Assistance
Online Equipment Debugging
Data Analysis Guidance
Parameter Optimization Suggestions
Annual Health Maintenance Service (including assessment report)
1–2 professional inspections per year
Coverage:
Fluorescent tube vacuum status and lifespan prediction
Detector count rate / noise level
High-voltage module power supply stability
Collimation system and mechanical positioning accuracy
Integrity of X-ray safety interlock system
Pre-replacement plan for vulnerable parts
Advance risk assessment and reduced downtime
Ensuring continuous and stable operation in high-load scenarios
Application Expert Full-Process Training System
On-site Delivery Practical Training (including on-the-job assessment)
Unlimited Remote Value-Added Training Throughout the Year
Advanced Specialized Courses:
Rietveld Intensive Training
Quantitative Analysis
Thin Film Analysis
Free Retraining Available During Personnel Changes to Ensure Continuous Team Capability
Nationwide Spare Parts Center System
Shanghai Company Maintains Standard Stock of Core Components
Core Components Shipped Next Day via SF Express
Consumable Bundles Available at Discounted Prices
Ensuring Uninterrupted Equipment Operation for Users
